Hi Everyone,
With the release of 2018.2, APC UPS monitoring is now natively supported. I have been trying to figure out why some of my APC UPS units are reporting correctly, and others are not. I am referring to the Power Control Unit Status section of node details, SNMP is functioning but returned unknown status' for a few fields. While the other fields work as expected. Based on my environment, I have been able to limit the problem to SMARTUPS2 devices (aka UPS Network Management Card 2). Where my other older UPS units, like Smart-UPS 3000 RM XL, work without issue. In the example below, I provided one working and one not working node. The battery does not need replacement on this particular node, but returns wrong.
SMARTUPS2
| UPS STATUS |  | Unknown | |
| BATTERY STATUS |  | Unknown | |
| NAME | APC UPS | ||
| SERIAL NUMBER | AS1628264973 | ||
| MODEL | Smart-UPS X 3000 | ||
| LAST FAIL CAUSE | Self Test | ||
| BATTERY PACK COUNT | 0 | ||
| OUTPUT LOAD | 0 % | ||
| BATTERY CAPACITY | 0 % | ||
| BATTERY TEMPERATURE | 32 °F | ||
| TIME ON BATTERY | 0 | ||
| RUN TIME REMAINING | 0 | ||
| REPLACE INDICATOR | Battery Needs Replacement |
Smart-UPS 3000 RM XL
| UPS STATUS |  | On Line | |
| BATTERY STATUS |  | Normal | |
| NAME | {removed} | ||
| SERIAL NUMBER | JS0801002212 | ||
| MODEL | Smart-UPS 3000 RM XL | ||
| LAST FAIL CAUSE | Self Test | ||
| BATTERY PACK COUNT | 0 | ||
| OUTPUT LOAD | 0 % | ||
| BATTERY CAPACITY | 100 % | ||
| BATTERY TEMPERATURE | 64.4 °F | ||
| TIME ON BATTERY | 0 | ||
| RUN TIME REMAINING | 4h:28m:00s | ||
| REPLACE INDICATOR | Battery Doesn't Need Replacement |
Any information or recommendations are appreciated.