I can easily use SolarWinds to find issues when I have an idea of the equipment that I need to look at or an alert gets fired off.
Sometimes, we get requests to determine if we saw any issues during a period of time in the past with a specific system or any network equipment that the system uses. I may not always know which equipment to look at.
Does anybody have a series of steps that they perform looking at NPM, SAM, etc. to determine if they had an issue in the past?
Right now, I look at the Events Manager, I hone in on some of the equipment that should have been involved. If I do not see a problem, then I go back to the customer with that info. However, I always feel like I am missing some info that I should be bringing to the table whether they had an issue or not.